Solargik is hiring a Tier 2 Technical Support Team Lead!
We’re looking for a hands-on, motivated leader to guide our growing team and own key technical workflows. In this high-impact role, you’ll bridge between departments, support field teams, manage systems and updates, and help shape the customer experience.
If you’re passionate about solving complex challenges and leading a strong technical team — we’d love to meet you!
What will YOU do?
- Lead, mentor, and support the Tier 2 technical support team, driving performance and aligning with company objectives.
- Work directly with field teams to monitor site behaviour and coordinate physical inspections when required.
- Take part in the end-to-end commissioning process—from on-site component installation to successful site activation.
- Develop and refine operational procedures, using platforms such as Jira, Slack, Monday and more.
- Continuously optimize support processes to ensure efficient, high-quality service delivery.
What will YOU bring with you?
- A minimum of 2 years’ experience in technical support roles.
- 2+ years in a leadership position, with the ability to balance short-term problem-solving with long-term strategic thinking.
- Full professional fluency in both English and Hebrew.
- A proactive, hands-on approach with the ability to stay organized and focused under pressure.
- Excellent multitasking and prioritization skills, with a strong drive for continuous improvement.
Advantages:
- Experience in solar energy systems or industrial monitoring environments.
- Familiarity with field service coordination and site commissioning.
- Background in data analysis or monitoring/control systems.
The job is in Jerusalem (German Colony), a great opportunity to work in one of Jerusalem’s most vibrant neighborhoods, surrounded by delicious food, cultural diversity, and historical charm.
